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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended

Sorry but you have to get the program from HP Support.  It's not mine to send.

HP Recommended

Sorry , but you have to get the program from HP Support.  It's not mine to send

HP Recommended

Hi brother

Why you can't send the exe file?

Hp support take a long time to reblay.

 

HP Recommended

Hi Sherrie_g7,

Unfortunately when HP Techs replaced Webcam Cables the WebCam still not in Device Manager and lost WIFI as well. 

HP then classed Laptop as DOA and I am getting replacement.

Let's hope replacement is perfect.

Great getting replacement but I have to build it again.

So in a nutshell they couldn't repair WebCam.

 

HP Recommended

I've just noticed that going from the Start menu | HP Support Assist | Software and Drivers that there's a new HP Webcam patch released for integrated Webcams.  Maybe that will fix your problem.  Let me know how that goes.  

There's also another thread I found  in this community under "Webcam not Working" with a link to a zipped up Realtek driver file stored at mega.nz which might do the trick .

 

HP Recommended

Hi Cluffy,

 

Thanks for responding, I have checked the HP Support Assist/Software and Drivers, it is saying I am up-to-date (I will keep checking throughout the day).

 

Can you link the other thread you found? 

 

Thanks

HP Recommended
HP Recommended

Friend, thanks a lot for link!

Webcam is working well now.

HP Recommended

Try this source for the webcam program

https://mega.nz/file/TAQBUKzJ#uehqR1xZYnEca3k8ZnID8CtpLeSKUSgI8IUv_BWqGY4

Another user said it worked for their Probook.

HP Recommended

I'm nervous to install the program, has anyone else installed without a problem?

Sherrie_G7_0-1600818909643.png

 

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