Webcam Black out

[charlenechen]

My model is 

HP Notebook - 14s-cf1023tx

Used it for maybe 1 year, suddenly one day when I was trying to do a video meeting, my webcam is black

Havent gotten it to work again

1/ The device manager I have uninstall and installed again as well

2/ Privacy settings all set to be available to all APP

3/ Have tried to see my BIOS but do not see any options

4/ No switch on my laptop to disable camera

5/ My camera is on, has light but the image shown is pure black

6/ On youcam9, my image shown is pure grey

Do not have any new drivers available for Win10 , please help me out as the Whatsapp support and the contact hotline are just pointless as they do not have anyone responding !!!!

[Betty0610]

@charlenechen

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/in-en/document/c03430151

If the issue persists, let's do a system restore:

1) Save any open files and close all open programs.

2) In Windows, search for restore, and then open Create a restore point from the results list.

3) On the System Protection tab, click System Restore.

4) Click Next.

5) Click the Restore Point that you want to use, then click Next.

6) Click Finish to restore your computer to a previous point.

7) Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. 😎 Click Yes in the warning that appears.

9) System Restore returns the computer configuration to a previous point in time and restarts.

PS: Performing a system restore will not delete any files.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!