Webcam Green Screen in Messenger

[CocoFuze]

I have been using my webcam every Sunday to chat with family. A few weeks ago, my webcam just show a green screen. I have done what I could to see what was going on: disabling it and re-enabling it, restarting my computer and it doesn't seem to work. It just is when I use it on Messenger (I haven't tried using other video chat platforms since then). I opened up my camera app, and it runs just fine there. In the past it worked in other video chat platforms as well. So for the last 3 weeks, my family has seen a green screen. i really need help with trying to figure out what is going on with my webcam.

TL:DR- My webcam has worked up until 3 weeks ago, when it started showing a green screen. I tried what little I thought to do and it didn't work. I need help figuring out what's wrong and how to fix it.

[praveen196 · Accepted solution]

@CocoFuze Welcome to HP Community!

I understand that you are facing issues with webcams.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please perform the below steps and check.

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator. 

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/"). 

3) Enter sfc /scannow (note the space between "sfc" and "/"). 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[CocoFuze]

I tried the solution you gave me. It worked initially, but it was a one time thing. I am still having issues with  the camera. I got an opinion from family and they said it could be a hardware issue. My  warranty is up, so is there something that I can do that's affordable?