Webcam Issue

[Apples33d]

Hi,

I have owned my victus for about a year and a half now and recent windows updates have seemingly led to our webcam being disabled?

The following has been done by if not me/others as well:

-restoring windows

-resetting windows

-scanning for legacy hardware

-updating drivers on HP's support page

None have worked so far and was wondering when we could possibly see a new driver update for the webcam on our devices? Audio can be found, however no camera module seems to exist from the windows device manager even though one is clearly installed on the top of the laptop.

[zoey7886]

@Apples33d, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Webcam Issues on Victus by HP Gaming Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It's unfortunate that you're experiencing issues with your webcam after recent Windows updates. Here’s a checklist to help you troubleshoot and possibly resolve your webcam issue:

Check Device Manager:

• Press Windows + X and select Device Manager.
• Locate Imaging devices or Cameras.
• Ensure the webcam is listed and enabled. If it’s disabled, right-click and select Enable.

Update Webcam Driver:

• In the Device Manager, right-click the webcam and select Update driver.
• Choose Search automatically for updated driver software.
• Restart your laptop after updating the driver.

Roll Back Driver:

• If the problem started after a driver update, you can roll back to the previous version.
• Right-click the webcam in Device Manager and select Properties, then Driver.
• Click Roll Back Driver.

Reinstall Webcam Driver:

• Uninstall the current webcam driver by right-clicking the webcam in Device Manager and selecting Uninstall device.
• Restart the computer.
• Visit the HP Support page and download the latest webcam driver for your model.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,