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‎04-08-2020 07:30 PM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (32-bit)

Just recently my webcam for facial recognition log-in, video chats and the Camera application (built into the computer) has stopped working. I've tried restarting my computer, restoring it, checking settings, etc. and nothing is working 😞 Can anyone help me fix this? 

1 person had the same question
2 REPLIES 2

‎04-08-2020 09:32 PM

HP Recommended

Hello @NatDesta,

 

Could you please check the solution mentioned here? Let me know how it goes.

 

Otherwise, a specific product name or product number would be appreciated. E.g. HP Spectre x360 - 13-ap0028ca or 5MT98UA#ABL

 

Information on how to find a laptop's product name or product number is detailed in this HP document. (Please do not post serial numbers on the HP Support Community. The difference between a product number and a serial number is that the product number contains a # sign)

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
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‎04-08-2020 10:11 PM - edited ‎04-08-2020 10:31 PM

HP Recommended

Hey @EddyK, 

I have a HP Spectre x360 - 13-ac010ca.

 

After restarting my computer for a second time, the webcam used to log me in via facial recognition worked and it also worked via Zoom for video conferences, but I am still having an issue getting it to work for FB Messenger. It says my computer is giving permission for video and audio, but it is still saying that I have not given permission.2020-04-08 (2).png2020-04-08 (3).png2020-04-08.png

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