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‎06-26-2020 12:34 AM

HP Recommended
Product: HP Notebook - 14s-cr0011tu

My Webcam has not worked since its inception when I bought it less than 1 year back but I noticed it now. Whenever I open the Camera App, it shows a black screen. When I try to capture, the error code shows 0xA00F4292<PhotoCaptureStartTimeOut> 

When I try to open the previous pictures, it says I have not captured any pictures yet. Then it shows error code 0xA00F4240<Unknown> (0x80004003).

I have done everything from updating drivers to uninstalling devices to troubleshooting Windows Apps but nothing has worked. Kindly help. 

 

1 REPLY 1

‎06-30-2020 03:17 PM

HP Recommended

@14010223066 Welcome to HP Community!

 

I understand that you are getting 0xA00F4240 error.

 

Please go here: http://support.hp.com/us-en/document/c03430151 and scroll down to the heading: Video does not display in your webcam software (such as YouCam, Skype, Messenger, etc.) Then, follow Step 3: Update or change the webcam driver

 

What you're going to be doing is changing the camera driver to the, Microsoft USB Video Device driver. This solved the problem.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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