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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎04-09-2020 02:36 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The webcam quality of my HP notebook is terrible.  I have tried to use YouCam as recommended but when I use that for Zoom meetings I lose all audio capability--so using YouCam with Zoom to improve video quality renders my audio mute.  I should have a better HP camera/webcam, its terrible!  Is there any solution?

 

1 person had the same question
1 REPLY 1

‎04-14-2020 09:22 AM

HP Recommended

@izzyiz,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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