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‎03-30-2024 09:24 AM

HP Recommended
Product: HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000 (77X86AV)

My HP Envy 15 x360 (purchased summer 2022) webcam appears not to be working.  There is no switch and no shutter.  The white indicator light comes on in Zoom sessions, but no picture.  Testing the camera function in the apps does not generate a picture either.  Early on the camera did work, but the last several months I've had no luck.  

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1 REPLY 1

‎03-30-2024 10:59 AM

HP Recommended

Here's a video from HP Support about restoring the webcam using Device Manager in Win11:


https://www.youtube.com/watch?v=EF2zSVe7zG0



I am a volunteer and I do not work for, nor represent, HP
Restore an HP Webcam in Windows Device Manager | HP Computers | HP Support
Restore an HP Webcam in Windows Device Manager | HP Computers | HP Support
youtube.com/watch?v=EF2zSVe7zG0
In this video, we will see how to restore an HP webcam in Windows. If you face problems with your HP webcam, follow the steps in this video to get it up and running. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at ...
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