Webcam cannot be found on 2000-329WM

[Chinting123]

My notebook 2000-329WM has a Webcam, I see it in Device Manager, it is HpWebcam-101.  But I could not find it in search to be able to turn it on.  I cannot find its software on my 2000-329WM to turn it on.  I don't know why.  I guess that it may not have Webcam driver installed on my notebook although its hardware of Webcam is there in my notebook.  Can anyone help me to tell me what its driver I should install?  Thanks.

[Raj_05]

Hi @Chinting123,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[Chinting123]

Hi ALden4,  thank you very much for your email.  My notebook serial # is 5CB1315FJP.  Its product # is QE334UA#ABA.   My notebook name is HP 2000-329WM.  I can find Webcam name under Imaging Device in Device Manager.  Its name is HP Webcam-101, I click its property and click its driver details, it shows ksthunk.sys.  I cannot find Webcam App in my notebook, I don't know if it is due to its driver missing or it is duo to its Webcam App missing.   Now I cannot turn on Webcam, I cannot find its App in my notebook directories either.   Please help me to give me its App and its driver.  Thanks.

[Raj_05]

Hi @Chinting123,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support