Webcam device not recognized in Windows 10

[AudriusV]

Hello, my laptop is not recognizing webcam. I checked support for drivers and noticed that there are no drivers for win10 OS. Went to Win7 and Win8 sections didnt found any drivers for webcam also. It was written that:

"HP does not provide Windows 10 drivers on HP.com for HP computers sold prior to August 2013. Microsoft has made most of the component drivers for these products available via Device Manager once the product is running Windows 10 with an active Internet connection. To see if your HP computer was tested to work in Windows 10, go to HP Products Tested with Windows 10." 

 I checked the lists and did not found my laptop name. So tried other options. I tried updating windows. It is up to date. I tried installing generic windows microsoft USB Video driver but it did not work. I am feeling out of options. Is it supposted to not work in Windows 10? Maybe others succeded here?

Thank you for your time

[Raj1788]

@AudriusV

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

Is the webcam registered under Device manager?

HP ENVY Sleekbook 4-1000sn is tested and approved for Genuine Windows 7 Home Premium 64.

I suggest you install Windows 7 for better performance.

To resolve this issue, reinstall the original HP Webcam-101 or Microsoft USB Video Device driver.

1. In Windows, search for and open Device Manager.

2. Double-click Imaging Devices to expand the list of webcam drivers.

3. If the HP Webcam-101 or Microsoft USB Video Device is listed, right-click the driver and select Update Driver Software and follow the on-screen instructions.

4. Restart your computer, and open your webcam software to see if the problem is resolved.

   If the problem persists, use HP PCs - Using Microsoft System Restore (Windows 10, 😎 to go back to a time when the webcam was working properly.

Use this link: https://support.hp.com/in-en/document/c03430151 for Webcam Troubleshooting 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[AudriusV · Accepted solution]

A solution was found! I installed windows 7 and after installing a lot of drivers, in device manager there where no unknown devices left nor web cam was shown with installed ones. So my guess was it is broken if windows cannot find it. My colleague split open a case where integrated camera was located and carefully tried to move back and forth a wire which connects the camera to a PC.  After some fidling windows showed a new device being recognised. It worked. Thank you for your other solutions. 

[Raj1788]

@AudriusV

Thanks for the Input.

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)