Webcam driver for HP Spectre x360 - 13-aw0023dx

[DreamARZ]

Camera not detecting.

[Max3Aj]

@DreamARZ, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Spectre x360 - 13-aw0023dx webcam isn't being detected, follow these steps to troubleshoot and resolve the issue:
 

Reinstall or Update Camera Drivers

• Uninstall and Reinstall Driver:
  1. Press Win + X and select Device Manager.
  2. Expand Imaging Devices or Cameras.
  3. Right-click on your webcam device and select Uninstall device.
  4. Restart your laptop.
  5. Windows should automatically reinstall the driver.
• Update Driver:
  1. In Device Manager, right-click on your webcam device.
  2. Select Update driver.
  3. Choose Search automatically for updated driver software.
  4. Follow the on-screen instructions.

Roll Back Driver (If Applicable)

If the issue began after a recent driver update:

1. In Device Manager, right-click on your webcam device.
2. Select Properties.
3. Go to the Driver tab and click Roll Back Driver.
4. Follow the prompts and restart your laptop.

Verify Camera Settings in BIOS

1. Restart your laptop and press Esc or F10 to enter the BIOS setup.
2. Navigate to the System Configuration tab.
3. Select Device Configuration.
4. Ensure that the Integrated Camera is enabled.
5. Save changes and exit BIOS.

Run Windows Troubleshooter

1. Go to Settings > System > Troubleshoot > Other troubleshooters.
2. Click on Camera and then Run.
3. Follow the on-screen instructions to detect and fix issues.

Install Latest Windows and HP Updates

• Windows Update:
  1. Go to Settings > Windows Update.
  2. Click Check for updates and install any available updates.
• HP Support Assistant:
  1. Download and install HP Support Assistant.
  2. Run the application and check for driver and firmware updates.

Test in Different Applications

Open various applications like the Camera app, Zoom, or Skype to see if the webcam works in any of them. This can help determine if the issue is application-specific.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support