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Message 1 of 2
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Flag Post

Webcam has green hue

HP Recommended
HP Pavilion - 15-ck063tx
Microsoft Windows 10 (64-bit)

Webcam on my laptop suddenly just decided to have green hue. Refer to the pic attached.

1) Tried installing new drivers, failed.

2) tried installing HP Media Smart, cannot be installed. no errors, etc. but can't find the media smart app at all after installing it. Hence, can't adjust low light compensation for webcam (as suggested on internet).

 

please help.

hp laptop webcam green hue.gif

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@JerryTan

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While some degree of Green tint may be present under low light conditions, turning off the webcam IR lights will reduce and in certain cases eliminate the purple tint.

  1. Select Start > All Programs > HP > HP MediaSmart > HP MediaSmart Webcam.

  2. In HP MediaSmart Webcam, select Settings > Display > Advanced Settings, and then click the Camera Control tab.

  3. Select the Low Light Compensation check box, and then click Apply.

  4. Click OK.

 NOTE:Disabling the webcam IR lights will cause display images to appear darker in low and zero light conditions. The webcam IR lights are also available on other webcam programs. Refer to the software Help for additional information.

If adjusting the Low Light Compensation settings does not fix the green tint of the webcam please contact HP for further assistance...

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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