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‎04-01-2020 11:33 AM

HP Recommended
Product: HP Spectre x360

Hello, I am working with a remote user that ha san HP laptop, model listed below.  He is not very tech savy(at all), so I have a few questions.  Does this model have a webcam?  I assume it does.  Secondly, if it has a webcam, is there a kill switch located on the side like other models?

HP Spectre x360 - 13-ae014dx

3 REPLIES 3

‎04-01-2020 12:25 PM

HP Recommended

@Sean_S1 

 

Yes it does have a camera called webcam

 

  spectre cam.png

 

No, it does not have a switch. Normally it will open by Youcam or other software on your machine.

 

Regards,

BH
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‎04-01-2020 12:41 PM

HP Recommended

Thank you BH.  I have done the suggested trouble shooting steps, and using HP support assistant there are no new camera drivers to install.  However, I still cannot get it to show up in Device manager.  Any suggestions other than reinstalling W10?

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‎04-01-2020 12:46 PM

HP Recommended

@Sean_S1 

 

Please try

 

          https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/My-WebCam-does-not-seem-to-work-What-can-I-do...

 

Regards

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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