-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Webcam is black: HP ProBook 455 G10, W11 23H2

Create an account on the HP Community to personalize your profile and ask a question
02-16-2024 12:59 PM - edited 02-16-2024 01:00 PM
Good day.
On my new laptop HP ProBook 455 G10 does not working integrated webcam (camera window is black). I tried all tips, which I found on internet: Uninstall webcam driver in Device manager, Restart laptop, Install again webcam driver, Restart, Rollback webcam driver, etc.
In Device manager is showed "Device is working properly", but in sheet Events is this last error event:
Device USB\VID_0408&PID_5483&MI_00\7&63d7395&0&0000 had a problem starting.
Driver Name: oem11.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Service: usbvideo
Lower Filters: WdmCompanionFilter
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
All drivers, firmware and whole operating system are up to date.
Solved! Go to Solution.
Accepted Solutions
02-17-2024 06:24 AM - edited 02-17-2024 06:25 AM
Problem solved. During last night has been automatically updated definitions of Windows Defender and after it camera start working.