Webcam isn’t working

[Amyyy]

Product name: HP 15 Notebook PC

please help my webcam isn’t working anymore. My youcam says my webcam can’t be detected and my camera app says my camera isn’t connected. I can’t even find the webcam in device manager. I did the add legacy hardware and installed another webcam and my camera could detect it but it just shows a black screen.

[asmita6658]

Hi @Amyyy

Welcome to the HP Support Community. I'd be happy to assist you with the Webcam issue. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, please try these steps -

1) In Windows, search for and open Device Manager.

2) Expand the Imaging Devices.

3) Right-click on the HP Webcam and select Uninstall.

4) Confirm the uninstallation.

5) Restart the computer to reinstall the Webcam driver.

Also, try updating the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

You may also refer to this document -  HP PCs - Webcam Troubleshooting

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!