Webcam isn't working

[MetalSlug333]

Hello everyone!

My webcam stopped working on my laptop. Everytime I try and turn it on, whether in a program or just in the settings menu, it just shows a black or gray screen and the camera light blinks once. Can someone help? The computer sees the camera and I only have 1 built in (no other camera devices at all) and the sfc /scannow didnt show any corrupted files either. My drivers are fully updated, as is my Windows.

update:  when I try to choose it in the settings it boots me out of the camera's page immediately

Product number: 820G4EA

Serial number:Edited

[VikramTheGreat]

Hi @MetalSlug333,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out. Based on your description of the issue with your Victus by HP Gaming Laptop 15-fa0000 (Product No: 820G4EA) — where the webcam shows a black/grey screen, blinks once, and then the Camera settings crash or boot you out — here’s how you can troubleshoot it:

1. Check the Camera Privacy Shutter

Many HP laptops have a physical privacy shutter or a keyboard shortcut that disables the camera. Try:

• Looking for a physical slider near the top bezel of the screen.
• Pressing Fn + F9 (or look for a key with a camera icon and press that with Fn).

2. Confirm Webcam Is Detected

• Open Device Manager → Expand Cameras or Imaging Devices.
• You should see something like the HP Wide Vision HD Camera.
  • If it's not there, click View > Show hidden devices.
  • If it shows with a yellow triangle ❗️, right-click and choose Uninstall, then reboot.

3. Reset Camera App Permissions

• Go to: Settings > Privacy & security > Camera
• Make sure Camera access is ON.
• Ensure apps like Camera, Zoom, or Teams are allowed to use the camera.
• Then go to: Settings > Apps > Installed Apps > Camera > Advanced Options
  • Click Reset.

4. Try the Camera in Another App

Use a different app like:

• Webcamoid or Skype.

5. Reinstall the Webcam Driver

• Open Device Manager > Cameras > HP Wide Vision HD Camera.
• Right-click > Uninstall device (check box for “Delete driver software” if available).
• Reboot the PC. Windows will reinstall the default driver.

If not, you can install the original driver from: Victus Gaming Laptop 15-fa0359ng (820G4EA) Software and Driver Downloads | HP® Support

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support