Webcam keeps disconnecting and reconnecting

[abhinove]

Hello, 

I have an HP Envy 13t (2019) laptop that has a physical webcam slider/switch on the chassis. Recently, even when the switch is not being touched/used the webcam randomly disconnects and reconnects. This happens regardless of whether the webcam is being used or not. 

I have tried rolling back, updating and re-installing drivers, and restarting the PC. This doesn't help. 

Please help me sort this out. The Product No is 6VC06AV. 

Thanks and  regards, 

Abhinove

[praveenbv]

Hi@abhinove, Welcome to the HP Support Community!

We understand that Webcam keeps disconnecting and reconnecting

Check for the BIOS update?

Please click on the hyperlink below to install 

HP Consumer Notebook PCs - Updating the BIOS

Check for the windows update?

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[abhinove]

Hi @Praveenbv, 

Sorry for my delay in response. I tried updating the BIOS under the methods mentioned in the link you shared. It says my BIOS is updated. I had a Windows updated that was installed yesterday, and I am still facing the issue. Is there something else that might fix it? 

Thanks and Regards, 

[praveenbv]

Hi@.abhinove,

I recommend you follow the below steps and check if it helps.

1. Turn off your HP laptop.
2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
3. Remove all recently added internal hardware.
4. Press the Power button to switch your HP laptop on.
5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
6. Select Troubleshoot.
7. Choose Reset this PC.
8. You can either opt to keep your files or to remove everything.
9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
10. Choose Remove Everything when you want to remove all your personal files.
11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
12. You can also fully clean the drive you selected or just remove your files.
13. Click Reset.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day