Webcam light on but black

[KJW72]

My webcam has been fine but has suddenly just showing a black screen. 

The light is on. 

I have followed LOTS of instructions: 

Firewall, start up, disable, enable, updates, rollback (not available) permissions, apps, recording, restart, restart, restart but nothing is working. 

I really need this and am at a loss of what to do and really need help. 😞

Thank you 

[Nal_NR]

Hi @KJW72,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the web cam.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[KJW72]

The link doesnt work but hopeully this is what you need:

HP Pavillion x360 2-in-1 laptop 14

HP true vision 5mp camera

[Nal_NR · Accepted solution]

Hi @KJW72,

Thanks for sharing the product details. 

If the HP TrueVision HD Camera on your Pavilion x360 is showing a black screen, there are several steps you can take to troubleshoot and potentially resolve the issue:

Check Camera Privacy Settings: Ensure that the camera privacy settings are not blocking the camera. In Windows 10/11, go to Settings > Privacy > Camera, and make sure "Allow apps to access your camera" is turned on.

Update Camera Driver: Update the camera driver to the latest version. You can do this through Device Manager. Right-click on the Start button, select Device Manager, expand the Camera section, right-click on the camera, and select Update driver.

Roll Back Camera Driver: If updating the driver doesn't work, you can try rolling back to a previous version of the driver. In Device Manager, right-click on the camera, select Properties, go to the Driver tab, and click on Roll Back Driver if available.

Check for Windows Updates: Ensure your Windows operating system is up to date. Sometimes, updates can resolve compatibility issues.

Restart Your Computer: Sometimes, a simple restart can fix camera issues.

Check for Third-Party Software Conflicts: Sometimes, third-party applications can interfere with the camera. Try disabling or uninstalling any third-party camera-related software.

Run Hardware and Devices Troubleshooter: Windows has a built-in troubleshooter that can help identify and resolve hardware issues. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and run the Hardware and Devices troubleshooter.

Check Camera Hardware: If none of the above steps work, there may be a hardware issue with the camera itself. In this case, you may need to contact HP support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.