Webcam not working (STATUS_DEVICE_POWER_FAILURE)

[erbuzzicker]

Hello, my webcam is not working: it shows an error code 10 in the driver details (STATUS_DEVICE_POWER_FAILURE. I have installed the last available drivers for my model found on HP website but error still present.

What can i do? My webcam is Camera Sensor Unicam m1040 model.

Thanks

[A4Apollo]

Hi! @erbuzzicker, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand the webcam has stopped functioning on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Do you see the webcam listed in the device manager?

Excellent description and a great diagnosis done. It is greatly appreciated.

Try updating the BIOS on your PC and check if it helps.

Update the BIOS on your PC using this link: Click Here

There are no particular drivers for web camera, All the webcameras use a basic driver from the windows update.

Try updating other drivers on your PC using HP support assistant check if it helps.

Refer this article to know more information about using the HP support assistant.

Try the steps recommended below and check if it helps.

In Windows, search for and open Device Manager.
Double-click Imaging Devices to expand the list of webcam drivers.
If there is no Imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document.
If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.
Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and select Update Driver Software.
Click Browse the computer to select a specific USB Video Device driver.
Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.
Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.
On the Webcam Properties window, select Update Driver....
Select to Browse the computer for the desired driver.
Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware.
Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.
Click Next to install the webcam driver.
Allow the installation of the USB Video Device, and then click Close.
After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.
If problems persist, install the latest BIOS update from HP and get all the latest Windows updates from Microsoft.

Also, try the steps recommended below.

1.    Navigate to Control Panel, Hardware and Sound and Power Options.
2.    Select ‘Change power settings’ next to the active power plan.
3.    Select ‘Change advanced power settings’ text link.
4.    Select ‘Change settings that are currently unavailable’.
5.    Find Graphics Settings or PCI Express and Link State Power Management and set to Maximum performance, depending on what computer you have.
6.    Find Wireless Adapter Settings and set to Maximum performance.
7.    Reboot your computer and retest.

Refer this article to further troubleshoot webcam issues with your laptop. Click Here

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the solution provided worked for you, please mark an accepted solution for this post.

Let me know if this helps!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[erbuzzicker]

Hi Mr Robot, thanks for your help.

I didn't make any software or hardware changes, just installed a genuine windows 10 x64.

In deVice manager I see Camera Sensor Unicam m1040 under System devices category with yellow icon of error and Intel(R) AVStream Camera under Imaging Devices (as you can see in the photo at the end of the post).

I have performed BIOS update and HP Assistant operation but still have the problem.

I performed diagnostic tests as well but the system didn't detect any faults.

I don't know whatelse to do. I just ask to myself: why I have 2 cameras listed in device manager? What's the good one?

Thanks

[A4Apollo]

@erbuzzicker, thanks for your quick response and time.

You did a Marvelous job by trying the steps recommended previously.

As you mentioned you see two camera drivers listed in the device manager.

I have checked the records and the two drivers listed in the device manager are- one is a camera driver and the other one is a camera sensor driver.

Try updating the chipset driver on your PC and check if it helps.

Update the chipset driver using this link. Click Here

Also, update the camera sensor driver from Microsoft using this link. Click Here

If the issue still persists after trying out the steps. Try performing a push button reset on your PC and check if it helps.

Refer this article to know more information about performing a push button reset. Click Here

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!