12-30-2016 06:46 PM
I have noticed a problem with my laptop's webcam, which stops working when starting from hibernate. But if I put it into sleep (suspend), it will be back to normal when awaking. Can this be fixed?
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12-31-2016 04:22 PM - edited 12-31-2016 04:24 PM
Thanks for reaching out! A very Good Day to you. :) Hope you are doing well. :) I understand that you need assistance with the webcam not working after waking up from sleep mode. I’ll be glad to assist you with this.:)
You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. :) It is always a privilege to work with tech-savvy and technically competent customers like you. :) We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you. :).
- For better clarity, I would require more information regarding this?
- Has it worked before after waking up from sleep?
- Is the occurrence recent?
- Did it happen after a windows or software update?
Please visit these links for further assistance: http://support.hp.com/us-en/product/HP-Spectre-13-x360-Convertible-PC-Series/7527520/model/7791778/d...
Please check this link related to Hibernating issues also: http://support.hp.com/us-en/document/c03383935
Make sure that the power plan is on maximum performance and check again.
Finally update the bios, chipset, webcam drivers and other related webcam software from this link http://hp.com drivers. Follow the on-screen instructions after selecting the country. and check again.
Please visit these links one at a time and perform all the steps. If any step fixes the issue, ignore the other steps in the links.
Hope this helps. Let me know how this pans out. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll be there to assist you. :)
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
Happy holidays to you and your family. :)
I am an HP Employee
02-06-2017 07:06 AM
After applying the latest BIOS, the problem has been happening very rarely. It still happened 2 or 3 times for over a month, but it hardly affected my usage. Also I noticed when there are something attached to the laptop, USB disk, mouse, monitor, or even the charger, the problem didn't happened.
So I'd close the case, and wait to see if the next version of BIOS can remove the problem completely. It might also be Windows 10's problem, then HP can't do much about it. Overall I'm satisified so far with my laptop.