Webcam not working on HP Laptop 15s-fq2

[LaptopAnouk]

Hi, 

When I try to enter a video meeting, my laptop says the webcam isn't detected or is broken. I already updated my laptop and reinstalled the videomeeting app. How can I fix this? 

[ub6424]

Hello @LaptopAnouk 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we "focus" on the <webcam> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ?

- Expand <Cameras>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[LaptopAnouk]

Hi UB6424, 

Thanks for your reply!

OS name: Microsoft Windows 11 Home
Versie: 10.0.22621 Build 22621
Systeemmodel: HP Laptop 15s-fq2xxx
Systeem-SKU: 4U8Q3EA#ABH
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2401 MHz, 4 core('s), 8 logische processor(s)
BIOS-versie/datum: AMI F.21, 21-3-2022

[ub6424]

Hello @LaptopAnouk 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.25 Rev.A

22.1 MB

Aug 5, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.D

18.3 MB

Jul 28, 2022

Download

(6) Restart Windows

(7) Test your webcam ...

(8) Please report your results

[ub6424]

Hello @LaptopAnouk 

Sometimes Windows needs the latest camera driver for the camera to function well. While in the Device Manager, right-click on your camera and select Update Driver.  Then click Search Automatically for updated driver software. The latest driver is always available via Windows Update.

Please report your results

[LaptopAnouk]

Hi, 

I followed the steps, but the camera is still not working. 

[ub6424]

Hello @LaptopAnouk 

Thanks for reporting.

Take time and follow:

HP PCs - Troubleshoot the webcam (Windows 11)

Please report back

Kind regards