Webcam not working

[aajamil]

My webcam is not working after updating to 22H2 version. How can fix it?

[ub6424]

Hello @aajamil 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Cameras>

- Expand <Imaging devices>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[aajamil]

Thank you for your reply. I have went back to Windows 11 21H2 from Windows 11 22H2. After going back to previous version the webcam is working nicely. May in Windows 22H2 version webcam driver in not installed and when tried to reinstall by possible all available instruction, it failed. Even the microsoft agent couldn't correct it. So, according to a video in HP support page, I went back to previous version.

Even then should send you the above three thing to you? Now I can send you the older version based things, not of 22H2 version. Should I upgrade to 22H2 version and then send you those things?

Regards

[ub6424]

Hello @aajamil 

You're welcome !

As a workaround, please stay on Windows 11 21H2.

Do not update until HP has the latest drivers for Windows 11 22H2.

Kind regards

[aajamil]

Thank you again for prompt reply. OK, I got it. How shall be able to know that HP has updated latest driver for Windows 11 22H2 version?

[ub6424]

Hello @aajamil 

Check this page occasionally:

Official HP Laptop Drivers and Software Download

Kind regards

[aajamil]

OK. Thank you again. Regards

[ub6424]

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@aajamil wrote:

OK. Thank you again. Regards

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You're welcome

Good luck