Webcam not working

[Issy21]

Hello everyone, my system hp spectre 14 webcam just suddenly stopped working. I have tried everything even as far as resting the system nothing is working. And there is no physical damage to the camera. It's not just recorgnizing it.

[A_Gayathri]

Hi @Issy21,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Spectre x360 14-ef2000 laptop’s webcam is not being recognized, despite resetting your system, here are some steps to troubleshoot and fix the issue:

1. Check Privacy Settings

• Go to Settings → Privacy & security → Camera
• Ensure Camera access and Let apps access your camera are both enabled

2. Check Device Manager

1. Press Win + X → Select Device Manager
2. Expand Imaging devices or Cameras
   • If you don’t see it, check Other devices or Unknown devices
3. If the webcam is listed:
   • Right-click → Select Enable device (if disabled)
   • Right-click → Update driver → Search automatically for drivers
   • Right-click → Uninstall device → Restart your laptop (Windows should reinstall it automatically)

3. Run Windows Troubleshooter

• Go to Settings → System → Troubleshoot → Other troubleshooters
• Run the Camera Troubleshooter

4. Check BIOS/UEFI Settings

1. Restart your laptop and press F10 repeatedly to enter BIOS
2. Look for Advanced settings → Built-in Device Options
3. Ensure Camera is enabled
4. Save changes and exit

5. Check HP Software Updates

• Install HP Support Assistant → Check for BIOS & driver updates

6. Perform a Power Reset

1. Turn off your laptop
2. Unplug all accessories (including power)
3. Hold Power button for 30 seconds
4. Plug in and restart

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!