Webcam not working

[Satish7878]

• My hp laptop 15-db1069au webcam is not working even when it's showing "this device is working properly" in property menu of webcam, i have tried to reinstall drivers and troubleshooting also but it won't help. Also when i open camera app the light indicator on webcamera i blinking.

[Garp_senchau]

@Satish7878,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Meanwhile, you can try these steps:

• Check if any other apps are using the webcam and close them.
• Ensure Windows updates are up to date.
• Try disabling and re-enabling the webcam in Device Manager.
• Run System File Checker (sfc/scannow) to repair system files.
• Check privacy settings to ensure apps have permission to use the camera.
• Update the chipset drivers on your laptop.
• Check for any BIOS updates for your laptop model.
• Also, refer this guide: Click here

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,