Webcam showing a black screen

[Lumpsgal]

My webcam has been showing me a black screen. I know it is working because I set up facial recognition, but it was still a black screen. I've done all the steps from online (removing software, reinstalling it, disabling the webcam, making sure the privacy is correct. I'm at a loss.

[zoey7886]

@Lumpsgal, Welcome to the HP Support Community! 

I understand how frustrating it can be to have your webcam showing a black screen, especially after trying multiple troubleshooting steps. Let's work together to resolve this issue.

Check Camera Access Permissions in Windows Settings:

• Go to Settings > Privacy & Security > Camera.
• Ensure camera access is enabled for apps and Windows.
• Scroll down to confirm the app you are using has camera permissions enabled.

Update the Camera Driver:

• Press Windows Key + X and select Device Manager.
• Expand Imaging Devices or Cameras.
• Right-click on the webcam driver and select Update driver.
• Choose Search automatically for updated driver software.

Roll Back the Camera Driver (if applicable):

• In Device Manager, right-click on the webcam driver.
• Select Properties > Driver and click Roll Back Driver (if available).

Test the Webcam in Another Application:

• Open the Camera app in Windows and check if the webcam works there.
• If the camera works in some apps but not others, the issue might be specific to the app.

Run the Windows Troubleshooter for Cameras:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Find Camera, click Run, and follow the on-screen instructions.

Perform a BIOS Update:

• Ensure your system BIOS is up-to-date. Here is the direct link to update the latest version of BIOS for your laptop

If these steps do not resolve the issue, we may need to further diagnose the hardware. Please let me know the results of the steps above, and we can proceed accordingly.

Looking forward to your reply!

Regards,