Webcam

[Ash_k]

Hello All,

I recently started having issues with my inbuilt webcam on my laptop. All of a sudden it went black and green (like a photo negative). I contacted Microsoft tech support to have them check it out for any driver related issues but there aren't any. The technician said it is a hardware issue. I was wondering whether this is possible all of a sudden without me dropping or in any way altering the condition of the laptop. 

Also when i turn on the laptop and then turn on the camera the image is clear for a few seconds before going black and green.

Does anyone have any tips or solution to this as i need the webcam for work.

Thanks

[The_Fossette]

@Ash_k,

I reviewed your post and I understand that the webcam is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03430151

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Ash_k]

Hi There,

Sorry for the delayed reply. Unfortunately none of those suggestions worked. The issue still remains. I have attached an image just to explain further,

Any more ideas or solutions as to why this happened all of a sudden?

Thanks

[The_Fossette]

@Ash_k,

Follow the below steps and check if it helps.

• Make sure your video recording environment has good lighting.

• Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

• Reduce the size of the video image in the webcam software.

• Use a high-speed Internet connection.

• Do not use other high-speed USB devices while using the webcam.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Ash_k]

Hi,

None of those suggestions worked.. my room is very bright, i tried changing the webcam settings from the lowest to highest.

I do not use any other USB device and my internet is pretty good.

Thanks

[The_Fossette]

@Ash_k,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!