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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP Pavilion Notebook - 15-ab270nd (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hello, I cannot get my notebook camera working. In my opinion  are all settings correct. I do nt know what to do. Who can help me? Thank you,

1 REPLY 1
HP Recommended

@ronvdsande

Thank you for posting back. 

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • In Windows, search for and open Device Manager.
  • Check for the Imaging devices, If there is no Imaging devices category listed, select Action, then Scan for hardware changes.
  • If Device Manager does not recognize the webcam after the scan,  the webcam might have become unplugged internally, and the computer might require service to correct the issue.

Please click Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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