Webcam

[Roger41694]

I have several laptops upgraded to windows 11 webcam is black

[Hawks_Eye]

Hi @Roger41694 

  

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Sometimes, a webcam that was working in one of the preinstalled programs suddenly stops working after installing Windows updates or after installing a recommended update your webcam software. 

To resolve this issue, reinstall the original HP Webcam-101 or Microsoft USB Video Device driver.

This video shows how to reinstall the HP webcam driver in Windows on your HP computer. If you recent...

In Windows, search for and open Device Manager.

Double-click Imaging devices to expand the list of webcam drivers.

If the HP Webcam-101 or Microsoft USB Video Device is listed, right-click the driver and select Update Driver Software and follow the on-screen instructions.

Restart your computer, and open your webcam software to see if the problem is resolved.

If the problem persists, use HP PCs - Using Microsoft System Restore to go back to a time when the webcam was working properly.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye