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‎11-15-2019 08:48 AM

HP Recommended
Product: Envy 15T , I7 , 7Th Gen
Operating System: Microsoft Windows 10 (64-bit)

i have HP Envy 15 , Core I7 , 7th Gen. Last several months the webcam is not working. I have tried all possible solutions offered on the net.  Is it possible it is a hardware problem ? How to know that ? The device manager detects the camera and it mentions that the  "This device is working properly."  but the camera does not work. The camera LED light does not start.

 

any suggestions please ?   Regards

1 REPLY 1

‎11-18-2019 06:26 AM

HP Recommended

@mgandhi2019,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the webcam is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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