cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
131
Flag Post

Weird Black Screen Issue

HP Recommended
Envy DV6-7267cl
Microsoft Windows 10 (64-bit)

Hi all,

When I turn my laptop's power on, fan and hdd works but the screen is black. I watched relevant HP Support video but steps didn't work.

Steps: " https://youtu.be/sj6kYmT7GLs "

- RAMs and Monitor don't corrupt.

- I clean some parts (fan etc.) and apply thermal paste carefully.

- Capslock LEDs blinks 2 times.

- Sometimes my PC opens and runs properly.

I can't solve this problem and I need an answer, thanks.

Airplanes are beautiful dreams, engineers turn dreams into reality.
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
28,868 28,821 2,387 3,603
Message 2 of 2
Flag Post
HP Recommended

@Peace2Walker Two capslock blinks represent a BIOS failure and here's how to fix it:

If a BIOS corruption error occurs, you might not even notice the blink codes. You might notice an extra-long startup process as a result. A message indicating that the BIOS has been recovered might display on startup. If this occurs, update the BIOS on the computer. For more information, see Updating the BIOS.

If the computer does not automatically recover the BIOS, manually perform a BIOS recovery.

 

For information on restoring the BIOS, see HP Notebook PCs - Recovering the BIOS.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

Riddle_Decipher
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation