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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Weird Screen/Graphics Card Issues

Create an account on the HP Community to personalize your profile and ask a question
01-24-2019 10:54 AM
Hello.
I have the HP Pavilion 14 - al102nt. I have two specific problems in my laptop screen/graphics card. I dont know if its from software or hardware but my screen gets slower in specific games.I play Counter Strike:Global Offensive , Minecraft , the Forest, and Fortnite daily. I cannot describe it exactly but its like, when I move my mouse cursor , I see the display almost 1 second later. Its so delayed in a way that I dont know why and it doesnt happen in Minecraft and Fortnite but it happens in the Forest and Counter Strike:Global Offensive (thats why I thought its software caused). Another problem with screen/graphics card is fps drops. I get fps drops every 3 minute while I'm gaming. Its also doesnt happen in Minecraft but it happens in Fortnite , the Forest and Counter Strike:Global Offensive as they require more grapchis card power compared to Minecraft.I dont know why , I'm sure that I dont have any virus in the computer (I also scanned my computer via Avast). I dont have any heat issues and Ive already setted up the latest graphics card and BIOS update softwares from HP. Its super annoying and I dont want to take it anymore...
Also, English is not my main language so Im sorry if I have any grammar wrongs.
01-27-2019 04:03 PM
Thank you for posting on the HP Support Community.
I appreciate your efforts to try and resolve the issue. You may try the below steps, as even if the game is compatible with your system hardware it may have a slow performance because you are using the windows 8, 8.1 or 10 as the OS uses most of the CPU & graphics card usage, you might want to reduce the visual effects for windows to save the amount of CPU & Graphics card usage required to run your game properly.
Here's how you do it:
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Go to Start Menu > click on Settings.
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Type performance > choose Adjust the appearance and performance of Windows.
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In the new window, go to the Visual Effects and select Adjust for best performance.
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click Apply and ok...this should do the trick.
If the issue persists, The best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
CLICK HERE FOR MORE STEPS AND INSTRUCTIONS. For more assistance, please check a similar HP Forums post (Resolved): Click here(by the end of this document, all the issues should be resolved)
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,Thank you for posting in the HP Support Community. Have a great day!
ECHO_LAKE
I am an HP Employee
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