What causes my laptop to automatically scroll down without touching anything?

[Fezokuhle]

Hp laptop 

[Garp_senchau]

@Fezokuhle, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Auto-scrolling can be a frustrating experience, and it can occur due to several reasons. Here are some common causes and solutions:

1. Trackpad or Mouse Issues

• Dirty Trackpad: Ensure your trackpad is clean; dirt or moisture can cause unintended inputs.
• Faulty Mouse: If you use an external mouse, try disconnecting it to see if the issue persists. Sometimes a stuck or faulty scroll wheel can cause auto-scrolling.

2. Driver Issues

• Update Drivers: Check if your touchpad or mouse drivers are out of date. Go to Device Manager, find your mouse and touchpad, and update the drivers.
• Roll Back Drivers: If the issue began after a recent update, rolling back the driver might resolve the problem. In Device Manager, right-click the device and select Properties > Driver > Roll Back Driver.

3. Operating System Settings

• Touchpad Sensitivity: A setting might be set too sensitive. Go to Settings > Devices > Touchpad, and adjust the sensitivity settings.
• Disable Gestures: If your touchpad supports gestures, disabling specific gestures might help.

4. Investigate Hardware Issues

• Stuck Keys: Ensure that no keys associated with scrolling (arrow keys, Page Down, etc.) are stuck.
• Physical Damage: If the touchpad has physical damage, it may cause misbehavior.

5. Software Conflicts

• Background Apps: Sometimes, running apps can interfere. Check if any app might be causing the issue by closing apps one by one.
• Virus/Malware: Perform a full system scan with your antivirus to ensure no malware is causing the erratic behavior.

6. Check for Windows Updates

An update might contain a fix for the behavior. Go to Settings > Update & Security > Windows Update and check for updates.

References:

• HP Laptop Touchpad Support

If the issue persists despite these measures, consider reaching out to HP support for more in-depth assistance.

SOURCES: Touchpad and Mouse Troubleshooting

Feel free to ask if you have more questions regarding your HP laptop!

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,