When typing, random letters and symbols appear

[Sadie1234]

Whenever I am typing, random letters and numbers pop up instead of the words I am typing. Sometimes, it even erases what I have written only to replace it with the random letters and symbols. I have changed the keyboard settings to “US” and performed a hard reset. Any other suggestions before I chuck this thing in the trash?

[praveen196]

@Sadie1234 Welcome to HP Community!

I understand that while typing you are getting random letters.

Do not worry. I will try to fix the issue.

Try resetting the Chromebook to factory settings following the steps recommended below.

Sign out of your Chromebook.
Press and hold Ctrl + Alt + Shift + r.
Click Restart.
In the box that appears, click Reset and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the owner's account.
Follow the steps that appear.
Once you've reset your Chromebook:
Set up your Chromebook again
Check if the problem is fixed

Lastly, try performing a recovery on the Chromebook.

Refer to this article from Google to know more information about performing a recovery. Click Here

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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