Which display cable should I buy

[blavson]

Hello there,

I have a problem with flickering monitor and the most likely need display cable for it, but I don't know which one should I buy.

There are few, according to HP manual PDF, but I'm not sure which one I need.

Options are FHD, HD, infrared and non-ifrared webcams.

Considering to buy item with part number 926836-001.

Is this the one I need?

Thank you in advance.

[Echo_Lake]

@blavson
Thank you for posting on the HP Support Community.

After reading your post, I did go through the Maintenance and Service Guide of your product and found that you have 15.6-in, full high-deƭnition (FHD), white light-emitting (WLED), BrightView (1920×1080), slim-flat (3.2- mm), UWVA, eDP, 220 nits, 16:9 ultra-wide aspect ratio, TouchScreen display assembly installed on the PC. Here is the part number: 928938-001 FHD TouchScreen display assembly and an FHD infrared webcam. See the below configuration: Refer to Display assembly components 29

• Note: Part numbers are universal therefore you can purchase these parts from online store. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[blavson]

Echo_lake,

Thank you for your time and effort you put in the answer.

You mentioned part number 928938-001, but according to its supported devices, none of it is a HP Pavilion Laptop 15-cc0xx.

Most of the  models are starting with 15-cc5 . Besides my monitor is not touch screen.

I could send you my models serial number if it helps.

I'm still not quite sure , the part number you mentioned above is the right one for my laptop,

With best regards,

blavson

[Echo_Lake]

@blavson

Thank you for posting back. 

If you go through link http://partsurfer.hp.com/Search.aspx?searchText=928938-001 you will be able to figure out CABLE, LCD FHD TOP FHDC IR.
(Refer to Display assembly components 29)

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.