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bharath2001
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Message 1 of 4
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Solved!

White dot on my display

HP Recommended
HP Notebook - 14s-dk0093au
Microsoft Windows 11

I have white dot on my display and within 2 months warranty gonna finish Can I claim warranty for this issue 

And I check the issue 

I go for bios setup in that setup also white dot available..

There is no physical damage in my laptop

Here the image in bios setup 

Pls consider my problem 

Screenshot_20220118-104503_WhatsApp.jpg

1 ACCEPTED SOLUTION

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 4 of 4
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@bharath2001

Thank you for posting back.

 

Yes! you can claim a warranty as long as your product falls under a factory warranty. I recommend you contact our HP phone support team to check the available service options for this case.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

View solution in original post

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 4
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@bharath2001

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

All HP notebook LCDs adhere to strict quality and reliability specifications. A small percentage of LCD panels may have minor cosmetic manufacturing anomalies or irregularities such as bright or dark dots in the viewable area. These cosmetic imperfections are common to all LCD panel types and are not specific to any HP model or product line. For more information please refer to this HP article.

 

However, I recommend you to contact our HP phone support team to check the available service options for this case.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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bharath2001
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Message 3 of 4
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thank u replying 

can i claim warranty for this problem 

white dot will speard or not 

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Echo_Lake
HP Support Agent
HP Support Agent
29,487 29,417 1,413 1,477
Message 4 of 4
Flag Post
HP Recommended

@bharath2001

Thank you for posting back.

 

Yes! you can claim a warranty as long as your product falls under a factory warranty. I recommend you contact our HP phone support team to check the available service options for this case.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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