White dots on my pc screen + black screen problem

[Amin124]

Well i had the blue screen and black screen for days and today i tried updating the bios from f .30 to f.42 and boom now i have two problems, 2 white spots appeared on my screen i can just say that i hate hp .

 

[praveenbv]

Hi @DFinn 

Welcome to the HP Support Community.  

Apologies for all the inconvenience!

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the HDD ( Hard Disk) and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[Amin124]

hi , my pc is indeed still under warranty but i'm not sure if the white dots are gonna be covered by the warranty? if so should i just give it back to the store i bought it from in order to fix it ? how long will it take ? and are they going to fix it themselves or send it to an hp manufactor ? i'm from morocco , north africa btw

[praveenbv]

@Amin124,

I'd suggest you Contact HP in your region regarding the service options for your computer or HP Chat Team

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[Amin124]

i have just tried to reinstall windows on my pc , but the pc still has the same black screen problem when i turn it on i wonder what's the cause , the terrible hardware that hp uses on their pcs ? i hope i never bought this pc tbh complete loss.

[Amin124]

still waiting for help