White screen when powered off

[95bw]

When my Stream 14 is in sleep or its powered off the screen is white until its powered on. So it drains the battery when its off.

[asmita6658]

Hi @95bw

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

Let's try these steps -

Step 1 Hard Reset - 

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Step 2 BIOS Defaults -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

Also, try updating the computer - 

Step 3 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 4 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 Download and install the BIOS from this link. 

You may also try these steps - HP PCs - Sleep and Hibernate Issues

Hope this helps! Keep me posted. 

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Have a great day!