White spot on screen

[USER2024092319]

• Since yesterday a white spot has appeared on my laptop. How can I fix it? I am very worried. This is the first laptop of my life. 

[Raj_05]

Hi @5CD3374931,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how concerning it can be to see a white spot on your screen, especially on a new laptop. Here are some steps you can try to identify and possibly fix the issue.

Check for External Damage

• Inspect the screen for any cracks or damage. If there’s physical damage, it might require professional repair.

Reset the Display

• Sometimes a simple display reset can help:
  • Press Windows + P and select a different display mode (like "PC screen only" or "Duplicate").
  • Then switch back to your original setting.

Update Graphics Drivers

• Outdated drivers can cause display issues:
  • Right-click on the Start button and select Device Manager.
  • Expand Display adapters, right-click your graphics driver, and choose Update driver.

Check for Software Issues

• Boot your laptop in Safe Mode to see if the white spot persists. If it disappears, a software issue might be the cause.

Use a Screen Test Tool

• Run a screen test tool to determine if the spot is a dead pixel or a software issue. You can find online tests by searching for "dead pixel tester."

Gently Press on the Screen

• If you suspect it’s a stuck pixel (not dead), you can try gently pressing around the spot with a soft cloth. Be very careful with this, as too much pressure can cause more damage.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support