Why I can't adjust the brightness of my laptop?

[GohCindy]

I can't adjust my brightness through the keyboard and also the setting. How to solve this problems?

[MKazi · Accepted solution]

@GohCindy

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an  HP Notebook - 14-r253tu. I read that the screen brightness can no longer be adjusted using the keyboard. Not worry, I'll do my best to help you. 

I would like to know the following information to assist you better:

• When was the last time the screen brightness worked using the keyboard?
• Did any software changes r updates happen on the laptop post which this may have started?

Meanwhile, I did some research and suggest you to uninstall and reinstall the graphics drivers for your laptop. The following steps will help:

• Open the device manager.
• Expand "display adapters". Right click on the drivers in display adapters and select uninstall. 
• Close the device manager.
• Please download and install the Intel graphics card drivers from this link.

I sincerely hope this fixes the issue. Keep me posted. All the best! 🙂

[GohCindy]

Thanks for your helps 🙂 I will try it later.

oh ya, this happened since 18/8 that morning, if im not wrong with the date on 17/8 my laptop had just updated some system on that night.. Is that will caused this problem happened?

[GohCindy]

I have just download the Intel graphics card drivers, but it doenst work with my laptop... how?

[GohCindy]

Thanks a lot!! It helps me, really it work!! Thanks 🙂

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance. 

[Prasanna102]

Operating system: Windows 8.1
Model: 15g002ax
Product: G8D84PA#ACJ

I am unable to change my laptop's display brightness. Please help in solving this issue.

[Vikramm]

Do you have PUBG game installed in your pc .it may be the reason for that .even im facing the same problem after installing PUBG game ..... ; )

[helena_317]

Can I use the same drivers for a pavilion 15-cw0007la?

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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