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‎10-14-2020 09:54 AM

HP Recommended
Product: ENVY 4-1015DX
Operating System: Microsoft Windows 7 (32-bit)

Why does my Envy 4-1015 DX not recognize an external HP monitor?  it is an EliteDisplay E190i. The cable is connected, but the monitor is not recognized by the laptop. I'm running Windows 7

1 REPLY 1

‎10-17-2020 07:47 AM

HP Recommended

@FEL3

 

I reviewed your post and I understand that the external monitor is not getting detected on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

How is the monitor connected to the computer? (HDMI or VGA)

 

Meanwhile, I recommend update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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