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HP Recommended

HP 250 G8 Notebook PC will connect and display video with with G2 dock but not G5.

 

Both are using display port cables from the dock to the monitors.

 

When connecting the G5 I get this error on my laptop and nothing on my screen:

notdrphil_0-1670956375953.png

 

I've updated the drivers for the G5.

I know the G5 and cables are good because I can connect fine to my other laptop.

 

Laptop is running Win10.

 

Any ideas?

1 REPLY 1
HP Recommended

@notdrphil 

 

What is your G5 and G2 docks ? Please check their compatible on the following list (see last few pages)

 

            https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

 

Regards.

BH
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