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HP Recommended
OMEN Laptop - 15-en0036ax
Microsoft Windows 10 (64-bit)

Everything was fine until I upgraded my omen to window 11 and suddenly I noticed these colored lines on left corner 

 

 

 

IMG20220730013316.jpg

 

 

 

 

I downgraded back to window 11 but the problem persist it appears sometime but it does... I tried reseting pc (with files) , also appears on bios

 

 

 

I thought maybe its a hardware issue But i noticed the same problem thread on a microsoft forum Attaching the same proof

ss.jpg

 

 

My omen is in warranty but I don't want display replacement if needed , how can i try fixing it? since I noticed it only after window 11 upgrade

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @rootakki14 

 

This is important to show as proof to the technician.

 

Good luck

 

View solution in original post

14 REPLIES 14
HP Recommended

Hello @rootakki14 

 

I strongly advise you to go back to Windows 10 as your notebook model

is not fully tested and certified by HP for Windows 11.

 

Try ...

 

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

 

(2) Install/Update Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A56.1 MBJun 30, 2021Download

Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

Please report your results

 

Only continue with (3) if no technical problems are detected!

 

(3) Downgrade from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

 

(4) if downgrade fails ...

 

--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

--- Solution ---  B)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers/laptops

 

(5) Please report your results

Chapters: 00:00 Introduction 00:18 Download and install UEFI 00:33 Launch UEFI 00:57 Run Symptom Tests 01:20 Run System Tests 01:20 Run Component Tests 01:49 Contact HP with Failure ID This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that
HP Recommended

Things I did

 

- Downgraded to window 10

- Reset window with keeping files

 

Things I noticed

 

this red line only appears when there's load i mean when I use laptop for sometime then only these lines appear they show much more on black video 

 

Hp, is this possible that a window 11 can corrupt a whole system? I mentioned the microsoft link where two other guys got the same issue please check out that post

HP Recommended

Hello @rootakki14 

 


@rootakki14 wrote:

Hp, is this possible that a window 11 can corrupt a whole system? I mentioned the microsoft link where two other guys got the same issue please check out that post


Incorrect driver or behavior that "could" lead to the screen matrix problem is conceivable. 

 

HP warranty valid -> Contact HP Support

 

HP warranty expired -> HP will not help you

 

Try to contact HP support representative. The detailed description of the case is important and the fact that this problem was also reported by other users.

 

Good luck

HP Recommended

The technician is coming.. My laptop is in warranty but i don't want him to replace display right away

 

could you help me with suggestions like what should we try before replacing display?

 

 

should i try an external display, will that make sure its display issue not software issue?

HP Recommended

The technician determines what he does. You can't tell him what to do.

 

Test picture on external monitor connected via vga/hdmi:

Same error pattern on the left ?

Yes: -> GPU error

No: -> Internal screen issue

HP Recommended

Hello thanks for your response

changing the display fixed the issue however engineer did a mistake i think , the screen is not aligned properly

the right edge and left edge both are not evenly aligned.. i informed the team 

IMG20220804230850.jpgIMG20220804230845.jpg

HP Recommended

is this technician error or faulty display?

HP Recommended

Hello @rootakki14 

 


@rootakki14 wrote:

is this technician error or faulty display?


I don't know exactly...

The screen is usually screwed to the sides and/or top. I think the outer plastic frame at the top right may be warped down a bit. But you should not do anything. You have informed HP and that is good. You have warranty so HP should do it properly.

 

Check screen:

https://www.eizo.be/monitor-test/

 

Click blue button [ Start test ]

- Test will start in full screen

- Continue with DOWN key (Down arrow key)

- When finished exit with ESC key

ub6424_0-1659650702256.png

 

HP Recommended

Hello @rootakki14 please report your results

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