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Posts: 10
Member Since: ‎11-01-2015
Message 1 of 11 (3,236 Views)
Accepted Solution

Windows 10 Automatic Tablet Mode not working

Product Name: HP Spectre 13-h200ep
Operating System: Microsoft Windows 10 (64-bit)

Hi guys,

 

So basically I started fresh installation on windows 10, and when I tried to pull out the tablet because this is a detachable ultrabook the tablet mode didnt went ON so here's what I already tried:

 

  • Rotation Lock: ON/OFF;
  • When i sign-in into windows-->Use the appropriate mode for my hardware;
  • When i this device automatically switches tablet mode on/off-->don't ask and always switch;
  • Show visual feedback when i touch the screen ON/OFF.

It just continues not to work, so I thought that the intel integrated sensor solution driver would work, but it happens I don't find the one for this specific model which by the way is from Portugal,

 

 

 

Cheers,

 

Alexandre Santos    

 

Windows 10 Insider / Android Rom Tester

 

 

 

 

 

Best Regards,

Alexandre Santos,

Windows 10 Insider / Android Rom Tester
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Accepted Solution

Re: Windows 10 Automatic Tablet Mode not working

@AlexTech, thanks for the response.

 

Thanks for trying out the steps.

 

As you mentioned the issue persists after performing a clean installation of windows.

 

It looks to be a hardware issue, it can be a orientation sensor issue.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

Have a great day ahead! :)

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HP Support Agent
Posts: 14,576
Member Since: ‎08-11-2014
Message 2 of 11 (3,196 Views)

Re: Windows 10 Automatic Tablet Mode not working

 

@AlexTech

Welcome to the HP Forums!

 

I understand the Windows 10 Automatic Tablet Mode is not working,

Don't worry as I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Which operating system are you using? is it the OEM or a custom ROM?


(Note: The notebook was designed with an operating system in mind and when you upgrade to another OS or a custom ROM, there are always bumps in the road and this has been the case for ever.
Keep an eye on the hp support site for updates and releases for Windows 10, if you find an OEM-install it instead of the custom ROM to resolve the issue).

 

Please reply with the details for further assistance.

 

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

 

Riddle_Decipher
I am an HP Employee

Tutor
Posts: 10
Member Since: ‎11-01-2015
Message 3 of 11 (3,190 Views)

Re: Windows 10 Automatic Tablet Mode not working

Hi there again, 

 

So here's the information you asked for:

 

I'm using a Dual Boot System( Windows 10 Home OEM; Windows 10 Home Insider Preview 15007);

 

On both of them i can't get this automatic tablet mode feature to work.

 

And my Product Number is: F4W24EA#AB9

 

 

Thanks for the response in such short time,

 

Alexandre Santos

 

Windows 10 Insider / Android Rom Tester

 

 

Best Regards,

Alexandre Santos,

Windows 10 Insider / Android Rom Tester
HP Support Agent
Posts: 14,576
Member Since: ‎08-11-2014
Message 4 of 11 (3,187 Views)

Re: Windows 10 Automatic Tablet Mode not working

@AlexTech A.K.A Alexandre

You've done a remarkable job performing the steps suggested earlier, great work :) 

And don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed.

 

I recommend you revert back to the factory shipped (single boot) OEM to resolve the issue,

As HP doesn't recommend dual boot OS or custom ROMs.

 

Before you complete the above step, please update the BIOS and intel chipset drivers: Click here

And if the issue persists, please perform a recovery and here's how to reinstall factory shipped(OEM) OS.

 

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Tutor
Posts: 10
Member Since: ‎11-01-2015
Message 5 of 11 (3,176 Views)

Re: Windows 10 Automatic Tablet Mode not working

Hi there,

 

The thing is, before I did this Dual Boot System I had only The OEM Windows 10 Home version and it still didnt work(automatic tablet mode), I got this computer already factory reset by other person, because if it were me handling the stuff it would be different, maybe its a missing driver I don't know, i'm good at windows 10 but the drivers part is really not my stuff ,

 

 

Best regards,

 

Alexandre Santos

 

Windows 10 Insider / Android Rom Tester

Best Regards,

Alexandre Santos,

Windows 10 Insider / Android Rom Tester
HP Support Agent
Posts: 14,576
Member Since: ‎08-11-2014
Message 6 of 11 (3,164 Views)

Re: Windows 10 Automatic Tablet Mode not working

 

@AlexTech

Thank you for the update,

I appreciate your time and efforts,

 

Don't worry about the drivers, the issue you seem to have is with the OS,

We aren't sure how he installed the OS on your tablet before he handed it over to you.

 

Hence I would recommend you perform a recovery and here's how to reinstall factory shipped(OEM) OS (again)

Once the OEM is installed as it ought to be, everything should fall into place.

 

Keep me posted for further assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee

Tutor
Posts: 10
Member Since: ‎11-01-2015
Message 7 of 11 (3,123 Views)

Re: Windows 10 Automatic Tablet Mode not working

Hi there again,

Sorry the later response, vacantions are required sometimes, anyway so i haven't done it yet because since I had no 3.0 USB drives and had to install windows in legacy mode, because the hibrid only has 3.0 usb ports and in that way(legacy) doesn't work yet but I haven't done it via recovery manager because when the last owner gave it to me it was already without it....
So my question here is is there anyway of getting into hp recovery manager without it on windows?

Thanks for all the patience,

Best Regards,

Alexandre Santos,

Windows 10 Insider / Android Rom Tester
HP Support Agent
Posts: 14,576
Member Since: ‎08-11-2014
Message 8 of 11 (3,118 Views)

Re: Windows 10 Automatic Tablet Mode not working

 

@AlexTech

Thank you for the update,

I appreciate your time and efforts,

 

Here's how you can obtain a copy of the recovery media: Click here for details.

And when you have a copy with you, the instruction would be included or you can always follow the same link shared earlier: Click here 

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Tutor
Posts: 10
Member Since: ‎11-01-2015
Message 9 of 11 (3,094 Views)

Re: Windows 10 Automatic Tablet Mode not working

Hi again,

 

So installed Windows 10 Home with only 1 partition as OEM like you said to do but it still doesn't work, any mroe thoughts?

 

Thanks again,

 

 

Best Regards,

Alexandre Santos,

Windows 10 Insider / Android Rom Tester
HP Support Agent
Posts: 12,337
Member Since: ‎01-29-2014
Message 10 of 11 (3,082 Views)

Re: Windows 10 Automatic Tablet Mode not working

[ Edited ]

@AlexTech, thanks for the response.

 

Thanks for trying out the steps.

 

As you mentioned the issue persists after performing a clean installation of windows.

 

It looks to be a hardware issue, it can be a orientation sensor issue.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

Have a great day ahead! :)

MrRobot
I am an HP Employee

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