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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎01-10-2018 10:15 AM

HP Recommended

PSI-    wrote:

 

Out of curiosity I used diskpart to activate the restore partitions. Big failure there too. The restore image has issues. Full restore yeilded no bootable O/S at all. The minimal recovery made it a little further. But once I booted in to safe mode the recovery tool said it failed and wouldn't let me do anything in order troubleshoot the original Windows 7 Ultimate x64 image.

 

Welcome to this forum.

 

Please open your own question, so that comments & suggestions directed to you will not interfere with comments directed to the author of this question.  Only the author of this question can use "Accept As Solution".

 

Thank you.

 

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‎01-19-2018 11:39 AM

HP Recommended

@mdklassen

I'm still experiencing problems.

 

I have a hybrid video display:

AMD Radeon HD 6700M series

and

Intel HD Graphics 3000

I have entered the Safe Mode and disabled & unistalled & deleted the AMD Radeon HD 6700M series drivers.

Also used an application from AMD website to delete all related AMD Radeon HD 6700M series  display  files.

 

The PC works with the Intel HD Graphics 3000 driver. However, each time after exiting the Safe Mode and re-starting, Windows 10 reinstalls AMD Radeon HD 6700M series display driver and the PC display returns to a black display.

I have repeated this process several times with the same results.

 

Any further guidance to resolve this issue would be appreciated.

 

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