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happydog89
Level 3
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Windows 10 touch screen not working on replacement screen

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HP Envy x360 15m-0023dx
Microsoft Windows 10 (64-bit)

My replacement screen (I cracked the original one)  for my Envy x360 15m-0023dx laptop touch screen does not work. The new work is a touch screen enabled. Otherwise, the screen works great.

Upon startup - esc - F2 - when I tried to perform a hardware test | Component Tests | I did not have a Touch Screen option.

Under Human Interface Devices list in Device Manage I do not have a HID-complaint touch screen option.

When I view pen and touch info it does recognize any devices. I've gone through all options from the following site:

https://support.hp.com/us-en/document/c03488148

 

Any suggestions on how I get the touch screen working again is appreciated.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@happydog89

 

I reviewed your post and I understand that the touchscreen is not working after replacing the display.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you got the display replaced by HP?

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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happydog89
Author
Level 3
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Message 3 of 4
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Thank you, The_Fossette.

 

The display is from a third-party that was sold as a touchscreen.

I will let you know how it goes.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,157
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@happydog89

 

Thank you for keeping me posted.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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