Windows 11 HID Driver for Touch Screen

[jmplatinum]

I have an HP Envy laptop 17-cg1xxx.  The touch screen continually stops working and I have to fix it.  The process was to uninstall it an run the "Check for hardware changes" and it would come back but I can not get it to come back and I have tried everything.  WHERE CAN I FIND THE DRIVER AND WHY DOES IT KEEP STOP WORKING!!!!!

Help please

[Raj_05]

Hi @jmplatinum,

 Welcome to HP Support Community.
 
Thank you for posting your query, I will be glad to help you.
 

If your HP Envy laptop's touch screen is malfunctioning, this guide will help address the issue and provide potential solutions:

1. Update Windows:

   • Ensure your Windows 11 is up-to-date as updates often contain fixes for hardware-related issues:
     • Go to Settings > Windows Update > Check for updates.

2. Update Drivers Using Device Manager:

   • Open Device Manager by searching for it in the Start menu.
   • Expand Human Interface Devices.
   • Right-click on the "HID-compliant touch screen" and select Update driver.
   • Choose Search automatically for updated driver software.

3. Re-enable the Touch Screen:

   • If the device is disabled, you can re-enable it:
     • Right-click on the "HID-compliant touch screen" in Device Manager and select Enable device.

4. Reinstall the Touch Screen Driver:

   • In Device Manager, right-click on the "HID-compliant touch screen" and select Uninstall device.
   • Confirm the action, then reboot your laptop. Windows should reinstall the driver upon restart.

5. Use HP Support Assistant:

   • Download and run HP Support Assistant to automatically search for updated drivers for your system:
     • Download HP Support Assistant

6. Run Hardware and Devices Troubleshooter:

   • In Windows 11, right-click the Start button, select Settings, and navigate to System > Troubleshoot > Other troubleshooters.
   • Look for "Hardware and Devices" and run the troubleshooter.

7. Check for System File Integrity:

   • Run the System File Checker tool:
     • Open Command Prompt as administrator and type sfc /scannow, then press Enter.
     • Wait for the process to complete and follow any given instructions.

8. Reset the PC:

   • As a last resort, resetting your PC might solve the issue:
     • Go to Settings > System > Recovery > Reset this PC.

I hope this helps.
 
Take care and have a good day.
 
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