Windows 11 Upgrade has altered my touchscreen behaviour

[smig_d]

My touchscreen laptop was working fine with Windows 10. I prefer it that when I touch the middle of the screen and move up and down the pages would move with my finger. Now I have installed Windows 11 when I run my finger up and down on the screen it tries to select text rather than move the page up and down. Very annoying. Can't roll back the driver as a new Windows 11 install. Tried to search for solutions but no help. Anyone help here please?

Thanks in advance 

[ub6424]

Hello @smig_d 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Display adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[smig_d]

2 screenshots attached, thanks

[ub6424]

Hello @smig_d

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.48 Rev.A

22.4 MB

Apr 27, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

(6) Restart Windows

(7) Test again ...

(8) Please report back

[smig_d]

It's not updating the BIOS, I use the download assistant and it says complete but the laptop does not reset or go through the usual automatic process, just says complete. (2nd screen shot below). I tried a manual reset and then looked at the BIOS version and it is still the old version

[ub6424]

Hello @smig_d

(1) Use current or another Windows 10/11 computer to create BIOS <USB flash drive>

HP Notebook System BIOS Update (AMD Processors)

F.48 Rev.A

22.4 MB

Apr 27, 2022

Download

(2) HP Consumer Desktop PCs - Updating the BIOS (Windows)

See section <Updating the BIOS manually from a USB Flash drive (outside of Windows)>

(3) Please report back

Kind regards

[smig_d]

Working on a second computer I download the BIOS folder and extract it. I then try to run the application file 'BIOS_update', it asks for permission for the app to make changes, I say yes. I get the small blue revolving cursor and then nothing. Same as what I get on my laptop. This application file seems to not get going and allow me to choose USB flash drive.

I tried switching off anti-virus software and run again but no joy. Thanks

[ub6424]

Hello @smig_d 

Do you have valid HP warranty ?

Check HP warranty status:

HP support

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

[smig_d]

Warranty has expired

[ub6424]

Hello @smig_d 

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )