Windows 11 driver for hp truevision fhd rgb-ir camera

[Bidder638]

Is there a Windows 11 driver for the hp truevision fhd rgb-ir camera?

[Raj_05]

HI @Bidder638,

Welcome to the HP support community.

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Alden4

HP Support

[Bidder638]

Product number is: X5P15AAR

[Raj_05 · Accepted solution]

Hi @Bidder638,

Thank you for your response, 

Yes, there is a Windows 11 driver available for the HP TrueVision FHD RGB-IR camera on your HP Spectre x360. To ensure your camera functions correctly, follow these steps.

Update Drivers via Device Manager:

• Press Win + X and select Device Manager.
• Expand the Cameras section.
• Right-click on HP TrueVision FHD RGB-IR and choose Update driver.
• Select Search automatically for drivers.

Use HP Support Assistant:

• Open HP Support Assistant.
• Navigate to Updates and check for any available camera driver updates.

Download from HP's Website:

• Visit HP's official support page: HP Support.
• Enter your laptop's model number (e.g., HP Spectre x360) to find the appropriate drivers.
• Download and install the latest camera driver compatible with Windows 11.

Check Windows Updates:

• Go to Settings > Windows Update.
• Click Check for updates to ensure all system drivers are current.

If the camera still doesn't function after updating the drivers, consider reinstalling the camera driver:

• In Device Manager, right-click on HP TrueVision FHD RGB-IR and select Uninstall device.
• Restart your laptop; Windows should reinstall the driver automatically.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Awallport]

Hi, I have the same camera and here is my solution. After updating to Windows 11, I found that the Windows Camera App would not preview the camera. The camera worked fine with windows hello and in other apps. In (windows) settings under camera it would show a failed to preview error. 

I searched high and low for a windows 11 driver and failed to find one. I then noticed that the driver which Windows update was pushing was some third party driver (made by Sun... something) so I tried rolling back the driver (under device manager drivers tab). Hey presto, it now works. The driver shows as a Microsoft driver dated 2006 (but then they all have old dates even if they are recent!). Hope this helps someone.

I'm not sure if Windows update will push this driver back but I did leave comments as to why I was reverting.

[Awallport]

Further to this... The old driver solved the issue with the camera app (and settings) not previewing the camera BUT windows hello stopped working! I'm still trying to find an updated driver - if HP have one they sure make it difficult to find. The third party who make the driver (and presumably the camera) are Suyin or SunplusIT and the version is 3.6.8.9. I have searched their site for a later version with no success. At the moment my only workaround is to look for a replacement for the Camera App which is as simple to use. Anyone?