Windows 11 screen freezing and touchpad/keys not responding

[BuckJames13]

After a recent Windows Update, I am experiencing navigation pop-up windows, screen freezes, touch pad and keys not responding, and leaving navigation through tab key and direction keys.  Is this a file(s) corruption, or a malware/virus issue?

[Irfan_06]

Hi @BuckJames13,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is malfunctioning.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support