Windows Hello Face Recognition stopped working

[Odiami]

Hello everyone,
I have a problem with face recognition,  It's about 1 month Face recognition has stopped working , I tried all solutions here
but my issue is not fixed yet.  

If I go Settings>>Sign-in options>>Face Recognition   I see "We couldn't find a camera compatible with Windows Hello"
And It's not possible because I used Face Recognition for more than 1 year 🤔

Can you help me please?

Windows 10 Home 19041.329 Build

[Echo_Lake]

@Odiami

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Step 1: Uninstall and reinstall the IR camera driver

Reinstalling the IR camera driver might resolve the issue. Uninstall the driver in Device Manager, and then reinstall the driver from HP Customer Support.

1. Using the search box on the taskbar, search for and open Device Manager.

2. In the Device Manager window, double-click Imaging devices, right-click the name of the IR camera, and then select Uninstall device.

   

3. Select Delete the driver software for this device, and then click Uninstall.

   

4. Go to HP Customer Support, and then enter your PC model number.

5. On the Software and driver results page for your PC model, download and install the driver for the IR camera.

Restart your PC by shutting it down and then manually turning it on to see if Windows Hello Face Recognition works. If the issue persists, continue to the next step.

Step 2: Remove the Face Recognition and PIN sign-in settings

In Settings, remove your Face Recognition and PIN settings from the sign-in options.

1. Click Start , and then click Settings .

2. Click Accounts.

   

3. On the Settings menu, click Sign-in options.

   

4. In the Windows Hello area under Face Recognition, click Remove.

   

5. In the PIN area, click Remove, and then click Remove again to confirm.

   

6. Type your password in the Password field, and then click OK.

   

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Odiami]

As I said these steps not fixed my issue, any solutions? 😞

[Echo_Lake]

@Odiami

Thank you for posting back.

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.

Click here: https://support.hp.com/in-en/document/c03327545

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.